Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition: Please be careful of makeup or deodorant rubbing off on the garment. Do not pull any tags as they must be attached to be valid for return. When gifting item please keep in mind 14 day return window.

Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

If you receive an item that is damaged, please contact customer service immediately at customerservice@shopeilia.com.

We are open to collaborating with influencers who are an authentic reflection of the Eilia brand. We look for a positive influence, active community involvement, and and image that is aligned with that of the Eilia woman or girl. Want to be in our next campaign and photoshoot in the glamorous Las Vegas area? Please contact customerservice@shopeilia.com.